COVID-19

# Stay Safe, Stay Healthy

We want to ensure we answer your questions and explain how we're serving our customers, associates, suppliers and communities. The information we've provided is based on what we know today and may be updated during this rapidly changing situation.

“It is essential for us to continue to do business in a safe, clean environment to bring you products that meet your needs,” said Bob Jaskolski, Trig’s President and CEO. “We want to be available at all times for everyone. From parents now home with children needing to shop early, those guests between shifts, or emergency staff coming and going to their shifts, we want you to know we are here to support all of you in our communities.” 

OUR COMMITMENT TO SERVING OUR CUSTOMERS

Is Trig's planning to remain open?
Our doors remain open and our associates are committed to continuing to serve our customers.

Will Trig's open earlier or close later?
We are maintaining our regular store hours:

  • 24 Hours:  Wausau, Stevens Point
  • 5 am – 11 pm:  Rhinelander, Tomahawk
  • 6 am – 10pm:  Eagle River, Minocqua, Weston

Will Trig's offer special hours for seniors or immunocompromised individuals?
We have scheduled priority shopping for our seniors, pregnant women, or those who may be immuno-compromised to shop from 7-8 a.m. daily.

We recognize everyone has different circumstances and may be in need of our services that open later than our store (e.g. pharmacy) so we will keep hours open to everyone at all times but ask that you honor the above time as much as possible. We appreciate your understanding and support. We also recommend using our online grocery delivery and pickup services at TrigsToGo.com.

 

PRODUCT AVAILABILITY

When are you receiving more product?
We are working with our suppliers to replenish product as quickly as possible. We have no reason to expect long-term shortages for the vast majority of our products, but we may experience sporadic product shortages.

What is Trig's doing to ensure product availability?
We have implemented temporary purchase limits on high-demand products. Look for signage in-store or indications of limited quantities while shopping TrigsToGo.com for specific quantity restrictions.

Will Trig's be offering rain checks?
Because we can’t predict the supply of products or what inventory levels may be, we will not be offering rain checks until further notice.

 

HEALTH AND SAFETY

What is Trig's doing to ensure the health and safety of its customers and associates?

  • All self-service food stations will be closed until further notice, including the salad, olive and hot soup bars, as well as self-serve bakery stations.
  • All seating and café areas are now closed to customer use.
  • Beer and kombucha on tap will not be available at this time.
  • Out of respect for our associates and other customers, we ask that you please practice social distancing while shopping in our stores.
  • We are reinforcing our already stringent sanitation efforts in our stores, distribution centers, manufacturing facility and main office.
  • We are asking associates to stay home if they feel unwell and are supporting them financially to enable this. We encourage you to use our online grocery shopping for pickup or delivery at TrigsToGo.com.
  • We have temporarily suspended the use of reusable shopping bags per the recommendation of public health officials.
  • We are installing plexiglass shields in areas of our store for the protection of our associates and guests.
  • We actively monitor counts of individuals in various stores in accordance with Order #28. You may notice a wait time if we exceed capacity and you will be notified by signage at the doors of our locations.
  • Effective, July 27th, masks are required of all guests ages 5 and over except for those with medical conditions or disabilities that prevent them from wearing a mask.  If a guest does not have a mask, a disposable mask may be purchased at the Guest Services counter for $1.00.  Cloth masks are also available for sale in store (while supplies last). All Trig’s associates and business partners will continue to wear masks.  Let’s do what we can to keep each other safe.

What is Trig's doing to increase sanitation efforts?

In addition to our already strict sanitation and food safety standards, we've put in place additional resources dedicated to cleaning at each store. We have also staffed an individual who will be actively cleaning carts between each use.

How is Trig's enforcing social distancing in its stores?
We have posted signs and floor decals to encourage the practice of social distancing, consistent with the recommendations from public health officials.

Is Trig's currently accepting returns?
To mitigate risk, we will not be accepting returns or issuing refunds at this time. All sales are final.

Will Trig's continue to have food and beverage sampling in the store?
We have stopped all product demonstrations and sampling, including wine and beer by the glass in our Cellar 70, until further notice, including demonstrations by Trig's associates and external vendors.

 

GROCERY DELIVERY AND CURBSIDE PICKUP

Is TrigsToGo.com grocery delivery and curbside click & collect still available?
Yes. Our e-commerce site is available 24/7 for you to schedule delivery or click & collect (pick up) of your grocery order.  We offer contactless delivery and pickup.  We want to provide you access to your favorite Trig's products while helping you feel safe, whether that is to practice social distancing with safety precautions while visiting us in-store, or shopping TrigsToGo.  Our goal is to provide you with the quality products and personal service you have come to know with our stores, even when you choose to visit us online!

 

EMPLOYMENT

Is Trig's currently hiring?
Trig's is currently hiring for temporary, seasonal, and part-time placement at all locations. We have immediate openings in our stores and Trig's Smokehouse.  Click here to apply.

 

TRIG'S COVID-19 VACCINE FAQS

How can I get on a list/get scheduled to receive the Covid-19 vaccine?

We are only just approaching the initial phase of this, as vaccines are not yet available in the U.S. When phase 1A of the distribution begins, the vaccine will not yet be available to the public. It will be strictly allocated, and we will be following all guidelines from state and federal officials regarding who receives the vaccine in early phases. When the vaccine becomes available for the general public administration, we will be making appointments available through our pharmacies. Please continue to check our website for updates and more information to come.

When do you expect the vaccine to be available to everyone?

We are working with state and federal officials to get everything set up, but they are still determining many of the processes and procedures for early distribution. The first phases of vaccine distribution will be highly regulated so we will be following their instruction regarding who receives the vaccines. It is looking like it will be closer to the middle of 2021 before the vaccine will be widely available for the general population. More information will be available to our guests as we approach that stage.

How do I know which phase I fall into?

The best thing to do is to check the CDC website or with your local health department to find out when you qualify for the vaccine. Phase 1A is focused on critical health care workers and long-term care facilities. 1B will focus on essential workers, food & agriculture, law enforcement, corrections, firefighters, utility workers, and transportation. Phase 1c will focus on high risk adults and adults over 65. These phases will play out over the course of several months and then it will become more widely available to the public perhaps by the middle of 2021. For more detailed information visit the CDC website at https://www.cdc.gov/vaccines/acip/meetings/downloads/slides-2020-12/COVID-02-Dooling.pdf.

How come Trig’s is doing this and Walgreens/CVS or other larger pharmacies aren’t?

There will be other pharmacies administering the vaccines. They will be allocated certain amounts of the vaccine just like we are. Our goal is to contribute to communities and adhere to the guidelines put forth by the CDC and local health departments. Trig’s has a unique footprint in central and northern WI, which will enable us to serve people in rural areas.

How do I know if the Covid-19 vaccine is safe?

We are gathering our information from common public sources to determine its safety and effectiveness. It is also a good idea to consult with your health care provider regarding your personal care. Here are some resources that we find helpful: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/vaccine-benefits.html https://www.cdc.gov/coronavirus/2019-ncov/vaccines/safety.html

Would you recommend getting the vaccine?

In the early phases, we would recommend persons identified as a candidate consider getting the vaccine, weighing the benefits vs the risks. To find more information about effectiveness and possible risks go here: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/vaccine-benefits.html When it becomes available to the public, it is important for each person to work with their health care provider to weigh the benefits vs the risks and make an informed decision.

How does the vaccine work?

It requires each person receives 2 doses, 3 weeks apart. When you receive your first vaccine it will be reported to the state registry and we will talk with you about the appropriate time to return for your second dose. Additionally, we will ask you to follow up with us, as we do with all vaccines we give, if any adverse effects present themselves so that may be reported.

How much does the vaccine cost?

Vaccine doses purchased with U.S. taxpayer dollars will be given to the American people at no cost. However, vaccine providers will be able to charge administration fees for giving or administering the shot to someone. Vaccine providers can get this fee reimbursed by the patient’s public or private insurance company or, for uninsured patients, by the Health Resources and Services Administration’s Provider Relief Fund.

If I have already had COVID, should I still receive the vaccine?

Yes. Early evidence suggests that the vaccine provides more superior protection than the immunity obtained from a previous infection. Follow this link to learn more about this fact and more: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/vaccine-benefits/facts.html

MORE INFORMATION

Where can I find more information about the virus how to protect myself?
For more information, we recommend visiting the CDC's or the State of Wisconsin Department of Health Services' COVID-19 information pages.

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