COVID-19

# Stay Safe, Stay Healthy

We want to ensure we answer your questions and explain how we're serving our customers, associates, suppliers and communities. The information we've provided is based on what we know today and may be updated during this rapidly changing situation.

“It is essential for us to continue to do business in a safe, clean environment to bring you products that meet your needs,” said Bob Jaskolski, Trig’s President and CEO. “We want to be available at all times for everyone. From parents now home with children needing to shop early, those guests between shifts, or emergency staff coming and going to their shifts, we want you to know we are here to support all of you in our communities.” 

OUR COMMITMENT TO SERVING OUR CUSTOMERS

Is Trig's planning to remain open?
Our doors remain open and our associates are committed to continuing to serve our customers.

Will Trig's open earlier or close later?
We are maintaining our regular store hours:

  • 24 Hours:  Wausau, Stevens Point
  • 5 am – 11 pm:  Rhinelander, Tomahawk
  • 6 am – 10pm:  Eagle River, Minocqua, Weston

Will Trig's offer special hours for seniors or immunocompromised individuals?
We have scheduled priority shopping for our seniors, pregnant women, or those who may be immuno-compromised to shop from 7-8 a.m. daily.

We recognize everyone has different circumstances and may be in need of our services that open later than our store (e.g. pharmacy) so we will keep hours open to everyone at all times but ask that you honor the above time as much as possible. We appreciate your understanding and support. We also recommend using our online grocery delivery and pickup services at TrigsToGo.com.

 

PRODUCT AVAILABILITY

When are you receiving more product?
We are working with our suppliers to replenish product as quickly as possible. We have no reason to expect long-term shortages for the vast majority of our products, but we may experience sporadic product shortages.

What is Trig's doing to ensure product availability?
We have implemented temporary purchase limits on high-demand products. Look for signage in-store or indications of limited quantities while shopping TrigsToGo.com for specific quantity restrictions.

Will Trig's be offering rain checks?
Because we can’t predict the supply of products or what inventory levels may be, we will not be offering rain checks until further notice.

 

HEALTH AND SAFETY

What is Trig's doing to ensure the health and safety of its customers and associates?

  • All self-service food stations will be closed until further notice, including the salad, olive and hot soup bars, as well as self-serve bakery stations.
  • All seating and café areas are now closed to customer use.
  • Beer and kombucha on tap will not be available at this time.
  • Out of respect for our associates and other customers, we ask that you please practice social distancing while shopping in our stores.
  • We are reinforcing our already stringent sanitation efforts in our stores, distribution centers, manufacturing facility and main office.
  • We are asking associates to stay home if they feel unwell and are supporting them financially to enable this. We encourage you to use our online grocery shopping for pickup or delivery at TrigsToGo.com.
  • We have temporarily suspended the use of reusable shopping bags per the recommendation of public health officials.
  • We are installing plexiglass shields in areas of our store for the protection of our associates and guests.
  • We have started actively monitoring counts of individuals in various stores in accordance with Order #28. You may notice a wait time if we exceed capacity and you will be notified by signage at the doors of our locations.
  • We have also secured masks for our team and are having those worn in accordance with recommendations of public health officials.

What is Trig's doing to increase sanitation efforts?
In addition to our already strict sanitation and food safety standards, we've put in place additional resources dedicated to cleaning at each store. We have also staffed an individual who will be actively cleaning carts between each use.

How is Trig's enforcing social distancing in its stores?
We have posted signs and floor decals to encourage the practice of social distancing, consistent with the recommendations from public health officials.

Is Trig's currently accepting returns?
To mitigate risk, we will not be accepting returns or issuing refunds at this time. All sales are final.

Will Trig's continue to have food and beverage sampling in the store?
We have stopped all product demonstrations and sampling, including wine and beer by the glass in our Cellar 70, until further notice, including demonstrations by Trig's associates and external vendors.

 

GROCERY DELIVERY AND CURBSIDE PICKUP

Is TrigsToGo.com grocery delivery and curbside click & collect still available?
Yes. However, we are aware of the challenges our delivery teams are facing with longer-than-normal delivery times due to increased demand. We appreciate your understanding as we navigate this together.

 

EMPLOYMENT

Is Trig's currently hiring?
Trig's is currently hiring for temporary, seasonal, and part-time placement at all locations. We have immediate openings in our stores and Trig's Smokehouse.  Click here to apply.

 

MORE INFORMATION

Where can I find more information about the virus how to protect myself?
For more information, we recommend visiting the CDC's or the State of Wisconsin Department of Health Services' COVID-19 information pages.

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